Got questions? Hopefully this list will help!
Here are some of our most frequently asked questions:
How long does it take to ship once an order is placed?
Products are usually shipped within 3 business days of the order being placed. That being said, please allow extra time for shipping if your order is for a large quantity of items.
Are your products vegan?
Most of our soaps and body products are still vegan and contain no animal oil, milks, egg whites, or beeswax. We do carry a few select soaps with milk and honey in them. Check the ingredients listed with the products if you are still unsure.
Do you allow pick up of local orders?
Why yes, as long as it is pre-arranged with us by contacting us via phone or email. We are located in the stunning Kootenay area of British Columbia, Canada. Please no showing up un-announced.
Are your products available for purchase any where besides online?
Yellow Rose Handcrafted Designs had it’s beginnings at local farmers’ markets. We participate in several markets, events, and craft shows throughout BC. You can check out these locations and times on our events page.
We are also in several retail locations in Creston, BC including Tigz Designs and Gift Baskets (downtown Creston), and Fooby’s Local Food Store (downtown Creston).
What about allergens in soaps and body products?
Even the most natural products can contain potential allergens. It is important to be aware of existing allergies before trying new skin care products. There are several of our products, namely the Castile soaps, that contain very few ingredients. Please take a moment before ordering products to review the ingredients. Some of our products do contain nut oils or come into contact with nut oils. There is potential exposure to honey as well.
Can I make changes to my order after it is placed?
Absolutely! As long as I haven’t shipped yet, I can add or make changes to your order by email or phone. If major changes are required, expect shipping times to be longer.
Do you make custom orders?
Yes. We do custom orders for event (wedding) favours, special requests, retail locations, and hotels/B&B’s. If the requested scent or additives are not in stock we require 2 weeks on top of the 6 week minimum for custom soap orders or custom quantities. We have a variety of shape, material, and scent choices as well as custom packaging and labelling. Get your soap made your way! Check out our extensive line of handcrafted soaps for some ideas or bring your own. We also do soaps for special skin needs. Contact us by email or phone to discuss your options.
If you have any other questions please feel free to contact us directly!